PROFESSIONAL EXPERIENCE

Aaron’s, Inc., GA

National Support Center Level 2 Tech Analyst                                   February 6, 2012 – Present

        ·    Provide 2nd level support to Aaron’s, Inc. employees.

National Support Center Level 1 CS Analyst                                 September 6, 2011 – February 6, 2012

        ·    Provide 1st level support to Aaron’s, Inc. employees.

LifeWay Christian Stores, GA

 Key Holder                                                                                  Jan 29, 2007 - September 2011

·         Open/Close store

·         Counting of money tills at open/close (as a manager)

·         Stocking merchandise

·         Resourceful revision and implementation of Corporate policies and forms

·         Shipping and Receiving

·         Assist customers with purchases of store products

Sales Associate                                                                             July 24, 2006 - Jan 28, 2007

·         Assist customers with purchases of store products

·         Open/Close cleaning

·         Stocking merchandise

·         Counting of money tills at open/close (as an associate)

Cowan Mill Church, GA

·         Pianist                                                                                August 2, 2009 - December 19, 2010

·         Director of Information Technology                                         September, 16 2008 - present

EDUCATION

West Georgia Technical College, GA                                             January 2010 - June 2011

·         Associate’s of Applied Science - Computer Support Specialist

·         Associate’s of Applied Science - Networking Specialist

CERTIFICATIONS

I am pursuing CompTIA’s A+ and Network+, and Cisco’s CCNA with Routing & Switching discipline.